Updated 6 November 2026
FitFuse uses your email, name and phone number to manage your account. Passwords are managed by Firebase Authentication and are not shown to trainers or administrators.
Approved trainer and gym profile details, contact details, locations and photos are shown to customers. Gyms may list their staff trainers. A customer’s name and booking notes are shared with the assigned trainer and, for a gym booking, the authorised gym management team. Gyms cannot access trainers’ independent client records or another gym’s private records. Customers cannot read other customers’ private bookings or cash records.
Your device location is used when you ask to find nearby trainers and gyms. FitFuse does not save your device location in your account. Trainer training locations and gym branch locations, opening hours and optional Instagram links are saved as part of their public profiles.
Gym and PT ratings from completed sessions contribute separate public average scores and review counts. Individual ratings and comments can be accessed by you, the reviewed trainer for PT feedback or authorised gym management for gym feedback, and platform administrators.
Firebase stores account information, trainer and gym photos, staff affiliations, availability, booking requests, ratings, manually recorded cash receipts and session balances. Gyms can create guest client records, including a name and optional phone number, without a FitFuse account. Authorised gym staff can link a guest record to a matching registered customer account to share its gym history and balances. Support reports, responses and administrative audit records are also stored. Device notification tokens and registration timestamps support booking updates and reminders. You can turn off notifications in Settings and manage permission in your device settings.
You can edit your name and phone number, reset your password and request account deletion in Settings. Deletion removes your account, trainer profile/photo where applicable, notification registrations and ratings. Future requests/sessions are cancelled. Identifying details and notes are removed from retained booking and payment history needed by the other participant. Prepaid balances associated with a deleted customer account are removed; contact the gym or trainer about outstanding balances before deletion. Reserved gym credits are released when a trainer account is deleted. Deleting a gym owner account suspends the owned gym; business records remain available to its other authorised managers and the platform administrator.
FitFuse records cash amounts entered by trainers and authorised gym staff. Gym session cash is received by the gym, and independent session cash is received by the trainer. FitFuse does not process payments, collect card details or charge your card. Firebase, a Google service, processes data used by the app.
Contact the support email below about your account or privacy. The published policy may be updated when app features or data practices change.